Shipping policy
Order Processing Time All orders from our limited drops are carefully hand-packed and fulfilled directly from our headquarters in Wellesley, Massachusetts. Please allow 1 to 3 business days for your order to be processed, packed, and injected into the carrier network.
Domestic Shipping (USA) We ship all domestic orders using USPS Ground Advantage.
Cost: Shipping costs are calculated dynamically at checkout based on the weight of your items and your exact location. Customers are responsible for their own shipping costs.
Delivery Timeframe: Once shipped, USPS Ground Advantage typically delivers within 2 to 5 business days.
International Shipping We proudly ship worldwide! For our international customers, we offer two carrier options at checkout:
USPS First Class Package International (Standard)
DHL Express (Expedited)
Cost: International shipping rates are calculated at checkout based on your selected carrier, destination country, and package weight.
Customs, Duties, and Taxes: Please note that all international orders are shipped Delivered Duty Paid (DDP). We are responsible for any customs fees, import duties, or local taxes imposed by your country's receiving customs office. If you are charged unexpectedly, accept the package and contact us immediately for the customs fees.
Tracking Your Order Once your order has been processed and your shipping label is printed, you will immediately receive an automated email containing your tracking number. Please allow 24 to 48 hours for the tracking link to update with live transit scans once the package is handed off to the carrier.
Lost, Stolen, or Delayed Packages Once a package is handed over to USPS or DHL, we no longer have control over it. We are not responsible for packages that are lost, stolen, or delayed in transit. If your tracking indicates that your package was delivered but you have not received it, please contact the respective carrier directly to file a claim.
Address Accuracy Please double-check your shipping address during checkout. We are not responsible for packages returned to us or lost due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an invalid address, the customer will be responsible for the cost of a new shipping label to reship the item.